Frequently Asked Questions

 

How much does a bespoke garment cost?

Our pricing depends on the lace techniques, crystals, and beading as well as design. It is useful to advise us of your budget so we can guide you on the best offer.

Our affordable bridal services start from GHS 2000. 

Our premium bridal services start from GHS 5000. 

Our Kente services without detailing start from GHS 1500.

Our Kente services with beading on both front and back start from GHS 1800.

Our Kente services with crystal beading and corsets start from GHS 2500.

Our short Kente dress without beading start from GHS 500.

Our reception dresses with or without providing fabric starts from GHS 1000.



Do you offer any freebies?

We give a free bridal robe when you order your gown, reception dress, and Kente.

We offer optional exclusive on the day dressing service for brides and the entire bridal team but for only events in Accra, Ghana.



How long does it take to make a dress/gown?

Our processing time for our garments take from three (3) months to six (6) months.



What is the process of having a bespoke garment made just for me?

Please visit our Book Consultation page.



Do you provide an express service?

No we do not.



Do I have to book a consultation or is it walk in?

All our consultations are by appointment only, we hold these on Fridays and Saturdays between 9:00 AM and 2:00 PM GMT via WhatsApp. If you require a specific date or time, please let us know and we will try to accommodate for this.


 

Is there a consultation fee?

Yes. There is a consultation fee of GHS 150.



How do I pay for consultation?

Payment is via MTN Mobile Money number 0555 812 812. We require payment for appointment within 48 hours after we confirm the date to secure the booking. 



Who can I bring to the consultations and fittings?

We understand it is your dress on a big day and will want to be accompanied in deciding specifications and as such, we welcome up to 2 people to accompany you.



What payment methods do you take?

For bespoke orders we accept bank transfers, Mobile Money and cash. 



I don’t live in the Ghana, how does the bespoke process change for me?

No problem. All consultations are via phone call and available to clients irrespective of geographical location. 



How do I know if my order has been placed successfully?

You will receive a confirmation email with your receipt.



How do I know when my order will arrive?

This will be confirmed during the consultation appointment. You will receive a dispatch email with the tracking information when your item is finally shipped. You can then also check the status of your delivery at any stage.



What if my order gets lost or doesn’t arrive on time?

In the unlikely event this happens, please contact us and we will fix it.



Can I return/exchange my item(s)?

Please check our refunds/returns page for more info.



Do you ship internationally?

Yes we do! See our shipping info for more information on our international shipping.



What if my item is faulty?

Please email us and we will look in to this for you.



Can I cancel my order?

Please check our refunds/returns page for info on cancellations.



Can I pay in instalments?

Our bespoke clients have a choice to pay in instalments.



Please do not hesitate to email as at hello@sadiasanusi.com give us a call on +233 200 635 273 if your question has not been addressed and a member of our team will be happy to help.



Feel free to also use our Contact Form to reach us, we’d love to talk to you!