Shipping/Returns

 How will my order be shipped?

You may either pick up your order at our physical address or have it shipped to a location of your choosing.


I am not based in Ghana; do you ship to my country?

Yes! We do. We offer worldwide shipping for all products.

Please note, you will need to make sure that you cover any ingoing duty and taxes should this incur when shipping to your destination.


When will my order be shipped?

Our processing time for our products take from three(3) months to six (6) months.  We need at least three (3) months notice for engagement Kente gowns and reception gowns, and at least six (6) months for wedding gowns. 


How do I know my order is shipped?

Once your gown is ready to be shipped out, you will receive a shipment notification email and/or phone call. Orders with multiple items may ship at different times in separate boxes.


Shipping fees 

Standard shipping fees are based on your location and your order weight and this service is provided by a third party, DHL. Every dress will incur a different charge and this is borne by the Client.


Shipping times 

Shipping times are dependent on our third party service providers, DHL who deliver a minimum of same day to next day delivery to destinations within Africa and Europe, America and Canada and maximum of two three (3) delivery to rest of the world.


Returns

We do not accept returns.